Return and Refund Policy for Keralokam.com

Effective Date: 01-08-2023

1. Returns

At Keralokam.com, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

1.1. Eligibility for Returns

You may be eligible to return a product if it meets the following criteria:

  • The product is in its original, unopened, and unused condition.
  • The return request is initiated within 7 days from the date of delivery.
  • The product is not in a category excluded from our return policy (e.g., perishable goods, customized items, etc.).

1.2. How to Initiate a Return

To initiate a return, follow these steps:

  • Log in to your Keralokam.com account.
  • Go to the "Order History" section.
  • Select the order containing the item(s) you wish to return.
  • Click on the "Return Items" button and follow the instructions provided.

1.3. Return Shipping

In most cases, you will be responsible for the return shipping costs unless the return is a result of our error (e.g., you received the wrong item). We recommend using a trackable shipping method for your return to ensure its safe delivery.

2. Refunds

Once we receive your returned item and verify its eligibility, we will initiate the refund process. The following conditions apply to refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • It may take 5 business days for the refund to be reflected in your account, depending on your payment provider.
  • Shipping and handling charges are non-refundable, except in cases where the return is due to our error.

3. Exchange

We do not offer direct exchanges at this time. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item separately.

4. Contact Us

If you have any questions or need further assistance with your return or refund, please contact our Customer Support team at admin@keralokam.com or 919446964801. Our dedicated team is here to assist you.

5. Changes to this Policy

Keralokam.com reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and the revised policy will become effective immediately upon posting.

Please ensure that your policy complies with local and national laws, and consider consulting with legal counsel to ensure full compliance. Additionally, make sure to prominently display your return and refund policy on your website so that customers can easily access and understand it.